What is Impact CRM?
Created specifically with For-Purpose organisations in mind, Impact CRM brings your donor records, volunteer schedules, funded programs and partner relationships into one platform. No more spreadsheets, inboxes and separate tools pulling in different directions.
Running on the same Microsoft foundation as Dynamics 365 and delivered through ONGC’s CRM managed services, Impact CRM comes with all the security and integration benefits you need to run a streamlined, compliant operation, minus the enterprise-level cost.
Is Impact CRM Built for You?
If your team manages donors, volunteers, funding and programs without the systems to match, the answer is yes.
Built Especially for NFPs
Generic CRMs make your team bend around features you’ll never use. Impact CRM was built around how NFPs work.
Enterprise Security at Community Cost
Dynamics 365 pricing was never built for your budget. Impact CRM runs on the same Microsoft foundation, without the enterprise price tag.
Live in 2 – 4 Weeks
Long implementations drain momentum. Impact CRM can be up and running in as little as two to four weeks, letting your team do what they do best rather than struggle with tools not made for them.
A System Designed with Non-For-Profits in Mind
Beyond the essentials, Impact CRM covers the day-to-day detail that keeps a not-for-profit running.
Contact Management
One record for every donor, volunteer, member and participant, instead of separate lists for each.
Built-In Communications
Send and track emails through Outlook, with every conversation logged against the right profile automatically.
Partner and Sponsor Tracking
Corporate partners, sponsorship history and key contacts recorded alongside every other relationship.
Multi-Site Location Management
Manage hubs, distribution points and service locations across every site your organisation operates from.
Volunteer Applications
Review, approve or decline applications and keep a record of every decision, without the paper trail.
Built To Your Requirements
Customised to how your organisation works, right down to the interface. ONGC makes every change as part of your rollout.
How Impact CRM Can Support You
- Manage Contacts
- Track Funding
- Manage Partnerships
- Coordinate Sites
Manage Contacts
A regional charity needed one shared record of who they’d helped and when a follow-up was due.
Solution: Impact CRM gives every caseworker that visibility, so no one falls through the gaps.
Track Funding
A youth organisation needed to prove how government funding was used.
Solution: Impact CRM tracks participants and outcomes as they happen, ready for the funder.
Manage Partnerships
A not-for-profit needed one consolidated location to track corporate contacts and donations.
Solution: Impact CRM brings it all together, so relationships never depend on memory.
Coordinate Sites
A health charity needed to coordinate outreach across several locations.
Solution: Impact CRM manages every site as a hub, with the full picture in one dashboard.
Manage Contacts
A regional charity needed one shared record of who they’d helped and when a follow-up was due.
Solution: Impact CRM gives every caseworker that visibility, so no one falls through the gaps.
Track Funding
A youth organisation needed to prove how government funding was used.
Solution: Impact CRM tracks participants and outcomes as they happen, ready for the funder.
Manage Partnerships
A not-for-profit needed one consolidated location to track corporate contacts and donations.
Solution: Impact CRM brings it all together, so relationships never depend on memory.
Coordinate Sites
A health charity needed to coordinate outreach across several locations.
Solution: Impact CRM manages every site as a hub, with the full picture in one dashboard.
Transform The Way You Work
Before Impact CRM
- Donor Spreadsheets
- Volunteer Notes
- Manual Reports
- Scattered Systems
After Impact CRM
- Centralised donor database
- Volunteer portal
- Automated reporting
- Single source of truth
Impact CRM gives your organisation everything a Dynamics 365 project promises, at a fraction of the cost, complexity and the year long wait.
Prashant Shukla, GM – AI Business Solutions, ONGC Services
Want To See It Before You Commit?
Screenshots and features only tell you so much. Book a short walkthrough and see Impact CRM working
the way your organisation would use it, donors, volunteers, funding and all.
Every part of running a not-for-profit generates its own admin. ONGC’s CRM services bring the essentials together Donations made through your website flow straight into Impact CRM. Every donor’s history is there when you need it, no manual entry, no chasing spreadsheets. Applications, availability and shifts all live in one place. See who’s ready to help, what they’re suited for, and when, without relying on memory or a whiteboard. Track what each grant funded, who it reached, and what it achieved. When a funder asks for proof, the answer is already there. See donations, volunteer hours and program outcomes together on one dashboard, so you always know where things stand without digging through separate systems. Book a discovery call to see what Impact CRM looks like for your organisation, what’s involved, and what it will cost for your team. Purpose-Built For Smoother Operations
so your team spends less time managing systems and more time on the people you serve. 
Donations Tracked
Volunteers Organised
Funding Accounted
Impact Visible
Ready to make an Impact?
