Managed IT Service Providers
ONGC Systems are proud to have built an exceptional reputation as providers of managed IT services across Australia, creating sought-after IT solutions for companies of all shapes and sizes. Due to the solid industry expertise our teams possess, we are able to provide a reliable and comprehensive IT management service to any business. Whether you simply need your network and devices monitored, or require your entire IT department to be outsourced – ONGC Systems can help.
For companies that have limited in-house IT capabilities, our managed IT solutions could prove to be invaluable in helping your business function effectively. Larger companies, on the other hand, utilise our services to supplement their existing IT staff. Our expertise also extends to cyber security services, phone and video system implementation, and business process automation, for example.
Regardless of your business size or requirements, ONGC Systems offers Managed IT services dedicated to helping you succeed through the power of technology.
Reliable 24/7 Managed IT Support
With access to our dedicated IT support teams, you will be able to contact us whenever you may need assistance, enabling us to keep your business online 24/7. Taking the stress of any IT problem off our client’s shoulders is the number one priority here at ONGC Systems. With this in mind, our fully managed IT support services include the following:
- Service desk 1st line support and ticketing
- 2nd & 3rd line support for your software applications and backend infrastructure
- Management of security, availability, patch updates, data backups & recovery
- System capability reviews and needs planning
- Pro-active monitoring of your systems in real-time
The Power is Back In Your Hands
Managing access to your systems hasn’t been easier. With the Reach365 admin portal you can manage user access in seconds. New user starting? No problems, setup their access in less than 60 seconds help them hit the ground running. Laptop lost or stolen? Remotely wipe the device in seconds to protect your IP.
Why Choose ONGC Systems to Manage Your IT?
Our expert IT professionals are dedicated to keeping an eye on your systems at all times, using a range of monitoring tools. By ensuring that your servers or cloud environment, workstations and network are all fully functioning, ONGC Systems will help to highlight any potential problems while protecting your investments. Our plans include:
Remote & Onsite Support
Dedicated Account Management
Daily Machine Maintenance & Monitoring
Full Transparency
Security Consultancy & Solutions
Regular Reporting
Anti-Virus Licensing & Monitoring
Software Application Subscription Management
Regular Strategic Business Reviews (SBR)
Your Security Is Our Highest Priority
At ONGC Systems, we continue to invest in the security of our systems and processes. That’s why we have implemented best-practice cybersecurity strategies to ensure that our access to your systems is secure. Procedures are regularly audited and continually improved upon to ensure the level of protection is maintained. We practice what we preach.
Extensive Monitoring Services
For added monitoring of your servers, we also include:
- Performance monitoring – Checking to see that your systems are performing efficiently
- Hardware monitoring – Monitoring your hardware health to proactively predict failures and act before an incident occurs
- Backup monitoring – Monitoring of your backups to ensure that you remain protected from system failures
- Security monitoring – Monitoring your systems to mitigate risk. We also monitor external services to ensure access to your critical login data is not available on the Dark Web
- 24×7 alerting – Our monitoring runs 24 x 7, and auto-remediation services continue to run even while you’re sleeping
Frequently Asked Questions
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