The Veterans’ Wellbeing Network provides essential support for Australian service members to access healthcare, compensation and other benefits. The organisation faced challenges with time-consuming systems that slowed responses and led to errors. The Network partnered with ONGC Systems to develop a custom client management tool: the Veterans’ Wellbeing Management System (VWMS), using Power Platform technology. This purpose-built solution has streamlined workflows, reduced case processing time by 25-40% and improved collaboration among advocates. The VWMS allows team members to simultaneously work on different aspects of a case, improving efficiency and enabling faster support for veterans. With a simple, intuitive interface, the system enhances advocacy even for those with limited tech experience. ONGC’s solution has transformed veterans’ support and is helping the organisation to grow and increase its positive impact for service members across Australia.
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