About this case study
The Museum was struggling with outdated digital systems that limited communication, hindered visitor engagement and created inefficiencies.
The Challenge: Breaking Free from Legacy Systems
The organisation was operating on an aging server. Without modern digital infrastructure, they struggled with efficiency, connectivity, and communication. As an NFP, they were also limited by factors like budget constraints and limited technical expertise.
Beyond technical challenges, they needed to manage a diverse, dynamic workforce consisting of full-time hybrid staff, volunteers, and a large seasonal workforce during peak periods.
The Solution: State-of-the Art Communication, Better Customer Experiences
ONGC provided a tailored solution to upgrade the Museum’s network and communication systems in one sweep. This facilitated seamless collaboration and flexibility, and strengthened staff engagement and capabilities.
The Results: Better Services for Customers
The digital transformation has revolutionised the customer experience. Now that they have stronger connectivity, the Museum is expanding its services through a variety of impactful initiatives.
What Our Customers Say
"Implementing Teams has been a gamechanger for us. It’s dramatically improved communication throughout the organisation, enhanced our capabilities and granted us so much more convenience and confidence."
Services We Provide
Learn more about how our services can help your organisation.
