About This Case Study

Certified Mowing was started in 1994 by Lachlan Howland, and was offering lawn maintenance and landscaping for domestic clients. Due to their quality-oriented approach, the company has rapidly evolved and is now servicing hundreds of council parklands. The business is committed to continuous improvement, thus why they knew there had to be a better way to report on their projects for the council.

The Problem: A Time-Consuming Workflow

Their partnership with the council meant they had an obligation to report on each completed jobs in an online portal. This was a real administrative burden as it consumed eight hours of their time weekly.

The repetitive task involved inputting data manually to the portal. Despite their landscaping and vegetation expertise, Certified Mowing knew there had to be an organisation that could provide a swifter solution to streamline this time-consuming reporting process and enhance efficiency.


What Our Customers Say

"As a small business, we were faced with the challenge of meeting the high-volume reporting demands of a large governmental organisation. If you’re in the same boat, I recommend automation for those manual, repetitive tasks. It will help you become better equipped to excel at what you do, while boosting efficiency and having peace of mind."

Business Manager, Certified Mowing

The Solution: Automated Data Entry

In collaboration with ONGC, Certified Mowing embarked on a mission to conquer their time-consuming task of data entry. The solution lay in harnessing Power Automate Desktop, an RPA tool within the Microsoft Power Platform. By mimicking human actions, this digital assistant transformed repetitive manual work into swift, precise automated processes.

The Result

ONGC’s solution yielded transformative results. By automating data entry, they bid farewell to manual labour. Here’s how it reshaped Certified Mowing’s data entry process:

  • Efficiency Boost: The time it took to do the arduous manual input to the portal was cut by half
  • Precision Prevailed: Eliminating human error led to a surge in data accuracy.
  • Timely Deliveries: Reports were delivered on time, which enhanced client satisfaction.
  • Streamlined Workflow: Manual record handling was replaced, freeing up time for value-add tasks.

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