Although AI has been a topic of discussion for many years, 2023 appears to be the true beginning of the AI revolution. Since the launch of ChatGPT and its rapid integration into the tools and apps, like Microsoft Teams and Outlook, our everyday lives have begun to shift to the new way of working with AI at the forefront.

Having worked with many non-profits, we know that you are often limited by budget and time constraints, and this can adversely impact your ability to deliver on your mission. Having the right technology stack can be the key to helping you achieve your mission and deliver your impact more efficiently and effectively. This is where AI can make all the difference.

What Does This Mean for Non-Profits?

The most important part of your non-profit is the people. Though finding the right donors, volunteers and supporters for your non-profit can be a difficult task. It takes a lot of time and effort to discover not only who but where your audience is and how to reach them. So, what if a tool could point them out to you? Directing you to all the individuals that are genuinely interested in your cause and want to help achieve your mission. It’s the ideal scenario for many non-profits and, by leveraging AI with Microsoft 365 tools, it’s a near reality.

AI is set to change the way we work and connect – paving the way for non-profit organisations to become more efficient, effective, and better serve their mission. From fundraising and marketing to program delivery, security and operations, AI tools have the potential to drive progress and enhance service and program delivery to communities like never before, particularly when using Microsoft 365 programs and collaboration tools.

3 Ways Non-Profits Can Unleash the Power of AI

Every second counts when it comes to achieving your mission. How much time would you save if you didn’t have to organise all your emails or respond to every online enquiry? Could your time be better spent on more important tasks? By letting AI handle the more repetitive and menial tasks, you can save time and increase your productivity.

Whether you’re looking to expand your donor base, funding sources or program participants, you can use AI tools to speed up your process and create scalable and adaptive solutions to drive lasting change.orking with Microsoft’s Tech for Social Impact program, we recognise the rising opportunities AI offers non-profit organisations to transform how they work and have listed the top three ways we believe non-profits can unleash the power of AI:

Targeted Engagement with Donors, Volunteers & Supporters

AI tools can instantly analyse, assess, and predict donor behaviour to help you identify individuals that are most likely to contribute to your organisation’s campaigns. They can even suggest the level of involvement and frequency of donations for each potential donor.

You can also automate the collection of donor information and the creation of emails, suggestions, and reminders by incorporating Azure OpenAI Service and GPT with Viva Sales. This will allow you to not only target the right audience for your campaign but also build stronger connections with donors, volunteers, and supporters. You can then use this information and tools to create personalised outreach strategies with individual supporters while also accessing a broader reach and engagement.

More Time to Focus on Your Mission

As many organisations rely on Microsoft 365 and their suite of tools every day, combining the power of AI with Microsoft can significantly improve efficiency and productivity with daily operations. By leveraging AI, non-profits can streamline administrative tasks, enhance donor engagement, and optimise resource allocation, giving them more time to focus on the more mission-critical tasks. For instance, using AI-powered tools such as chatbots can provide immediate, tailored responses to online inquiries which not only saves you time but also ensures supporter satisfaction as each inquiry will always receive a timely response.

Stronger Cyber Security

Cybercriminals do not rest and, unfortunately, non-profits are particularly vulnerable as they often lack the resources to safeguard their sensitive information. With so much valuable information at risk, it’s essential that all non-profits prioritise cyber security and, with AI tools like Security Copilot, building strong cyber defences is easier. With advanced AI models and Microsoft hyperscale AI infrastructure, Security Copilot will enable non-profits to instantly detect and respond to emerging security threats before they become a problem.

What Are the Potential Risks with Using AI?

While AI has a vast range of benefits, it’s important for non-profit organisations to ensure that AI is used in a responsible and ethical manner.

Not sure how to do that?

Luckily, if you’re using Microsoft, they’ve done the hard work for you. Microsoft has been committed to responsible AI since 2017, when they developed a set of AI principles to help regulate and maintain ethical responsibilities. Microsoft has also established an Office of Responsible AI to coordinate responsible AI governance and determined their Responsible AI Standard to provide a clear framework for how you can identify and measure potential harm and mitigate risk.

Ready to Get Started?

At ONGC, we understand that your time is valuable. Every second counts when it comes to achieving your non-profit’s mission and these new advancements with AI technology and Microsoft present unprecedented opportunities to enhance your efficiency, productivity and communication.

As a Microsoft partner, the team at ONGC are here to answer any questions you may have about leveraging AI powered technology and how you can start taking advantage of all the great features Microsoft has to offer your non-profit. Reach out to our friendly team to find out how your non-profit can start implementing AI tools with Microsoft today.