GOLD COAST AND BRISBANE MANAGED I.T. SERVICES & SUPPORT
NOTE: Currently our in-page “Join a Remote Support Session” link is down, we are working to resolve this ASAP. To continue to receive remote support please click here…
Client Support Portal
- Open and closed Service Tickets (Including real-time status) and see the full ticket details.
- Have the ability to lodge new Service Tickets utilising templates
- Search the knowledge base of previous resolutions specific to your business
- See Statistics on service requests and trends
- Have access to managed configurations (Licences, Managed Servers and Workstations, including serial numbers and warranty expiration)
Remote Access Tools for Client Support
Please click on the below image to begin a remote control session with one of our support staff.
What is Teamviewer?
The TeamViewer software application allows for remote control, desktop sharing and file transfer between computers. TeamViewer is compatible with multiple platforms, including Windows, Mac OS X, Linux, iOS, and Android. TeamViewer allows a user to access another computer remotely using a web browser.
During the initial set up, of our new practice, ONGC was brilliant in getting the stuff here, getting it all setup, getting it installed and dealing with my constant lists. I would call Steve 2 -3 times a day and nothing was ever a big issue for them. We are now trying to work around some pretty archaic ways of doing things to achieve what we want and ONGC has been a valuable partner in helping us deliver that.BRIAN CORFF – BUSINESS DEVELOPMENT MANAGER AT KINDSIGHT
Scope Business Solutions has been involved with a number of complete medical practice setups over the past 7 years and while there is a lot involved in setting up a successful practice, Technology is a large part of it. Myself and my clients have chosen to work alongside ONGC for many of these setups due to their experience in the medical arena. ONGC has been able to provide an I.T. solution to not only meet the needs of clients but also to provide the most up to date advice on technology and cloud-based environments. The team are highly skilled and provide constant support throughout the entire process.SUE POCOCK – OWNER – SCOPE BUSINESS SOLUTIONS
We haven’t had any issues since ONGC have been looking after us, which was just over a year ago. Being a basic user of technology I find It great that the team at ONGC understands that not everyone is I.T. savvy. They explain the issue and fix the problem in “plan” language or is it “dumb it down” just so I can understand.JAN – PRACTICE MANAGER AT ADVANCED SURGICAL & SKIN CANCER