What is Microsoft
Dynamics 365?
Microsoft Dynamics 365 is a set of business apps that lets companies manage their data, workflows, and customer interactions all from one place.
Dynamics 365 brings together a company’s customer information into one source of truth, making it easier for teams to work together and giving leaders the information they need to make smart, data-driven choices.
When ONGC delivers Dynamics 365, it becomes more than just a CRM. It turns into a customised business transformation platform that is built around your processes and works the way your company does.
What ONGC Delivers
ONGC offers Microsoft Dynamics 365 as a full business transformation solution that brings together technology, processes, and people to make a difference that can be measured throughout the whole organisation.
- Dynamics 365 Business Applications
- Power Platform
- Copilot & AI
- Unified by Microsoft Dataverse
Dynamics 365 Business Applications
ONGC configures Dynamics 365 modules to streamline customer engagement, improve operational efficiency and give teams the tools they need to deliver better outcomes.
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Sales
Strengthen pipeline visibility and improve conversion
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Customer Service
Resolve cases faster with clear workflows and automation
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Marketing
Run personalised, data-driven campaigns at scale
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Field Service
Optimise scheduling, onsite work and mobile operations
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Project Operations
Manage projects, resources and financials in one place
Power Platform
Extend and enhance your Dynamics 365 environment with low-code tools that reduce manual work and speed up creativity.
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Canvas Apps
Custom user interfaces (mobile, tablet or web)
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Model-driven Apps
Structured applications built for accuracy and governance
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Power Automate
Reduce repetitive tasks with automated workflows
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Power BI
Turn data into clear insights and real-time reporting and analytics
Copilot & AI
AI-powered assistants that use natural language to acquire information, initiate workflows, and help users in finishing tasks.
Unified by Microsoft Dataverse
Everything is connected through Microsoft Dataverse, providing your company with centralised, safe, and consistent data that serves as the basis for automation, analytics, and scalable expansion.
Common Business Challenges We Solve
Siloed systems and fragmented data
Customer information scattered across tools, teams and spreadsheets, which leads to duplicated work, gaps and inconsistencies.
Manual, labour-heavy processes
Valuable staff time consumed by repetitive administration instead of high-value, customer-facing work.
Lack of visibility for leadership
No reliable, real-time view of pipeline, performance or customer activity that make strategic decisions harder.
Inconsistent customer experience
When sales, service, and operations don’t talk to each other, things get delayed and messages gets mixed up.
Poor system integration
Too many platforms that don’t communicate, creating complexity, rework and cost.
Dynamics 365 improves productivity, intelligence, and customer experience
by combining these difficulties into a single, cohesive platform.
ONGC’s Dynamics 365 service is best suited to organisations that: Looking for systems that can grow with the business, not hold it back. Such as Teams, Outlook, SharePoint or Power BI and want a CRM that seamlessly fits into their existing ecosystem. Currently relying on spreadsheets or disconnected tools Ready to move to something more reliable, automated and centralised. Improving usability, reporting, integration and long-term flexibility. Not just an IT cost with a focus on efficiency, insight and better customer outcomes. Benefiting from Microsoft’s discounted licensing and ONGC’s tailored approach. One-stop shop Business applications, automation, AI, cyber security and managed services. All of these are delivered by a single trusted provider, reducing complexity and vendor sprawl. Consultative, not cookie-cutter Your Dynamics 365 environment is designed around how your organisation actually works, not forced into a generic template or out-of-the-box process. Microsoft-first expertise We maximise the value of the Microsoft ecosystem your teams already use, which ensures seamless integration and a consistent user experience. Secure by design AI, automation and system configuration are delivered with governance, security and compliance front of mind. Ongoing support and optimisation We don’t “build and leave.” You get continuous improvement, guidance and support long after go-live. Smarter licensing guidance Right-sized licensing based on roles and requirements, including access to Microsoft’s Not-for-Profit discounts where applicable. Manuel Stavropoulos, AGPAL Dynamics 365 implementation is a collaborative transformation process rather than just a software rollout. ONGC uses a structured, transparent approach to provide clarity, alignment, and confidence at all stages.Who This Service Is For?
Are medium-sized and ready to scale
Use (or prefer) Microsoft tools
Are new to CRM
Want to replace a legacy or outdated CRM
View technology as a business enabler
Include Not-for-profit or For Purpose organisations
Why Choose ONGC for Microsoft Dynamics 365?
In my 10 years of CRM project delivery experience, I have rarely encountered a vendor of this calibre. ONGC’s professionalism, customer focus and commitment to delivering quality outcomes have been truly outstanding.
Our Delivery Approach
Centralised, consistent information across sales, service and operations. Dashboards and reporting for better decision-making. Automation that frees teams from repetitive admin. Streamlined workflows that enable quicker, more consistent service. Built on Microsoft Dataverse, with room to grow as your needs evolve. Maximum value from the tools your teams already use. Preparing your organisation to handle AI and automation risks and issues can help you: With an AI readiness assessment, you can: Start with a consultation. We’ll help you understand what’s possible, what’s practical, and what will deliver the most value for your organisation. What You Can Expect
A single source of truth for customer data
Clear pipeline and performance visibility
Reduced manual workload and operating costs
Faster response times and improved customer experience
A scalable platform ready for automation and AI
Higher ROI from your Microsoft investment
Frequently Asked Questions
Why You Must Be AI & Automation Ready?
Why You Must Have an AI and Automation Assessment?
Ready to explore Microsoft Dynamics 365?
