GOLD COAST AND BRISBANE MANAGED I.T. SERVICES & SUPPORT
Managed IT services and IT support options designed to suit businesses of all sizes
Our bespoke managed IT services and Gold Coast IT Solutions offerings cover all facets of business IT management, from simply monitoring your network and devices, through to a complete outsourced IT department.
“ONGC Systems offer the perfect mix of highly available, scalable and secure managed hosted services suited to your business.”
We ensure reliable service and ultra-high uptimes with access to our support teams keeping your business online 24/7. We all know that fully-functional IT Solutions & Digital Marketing in Brisbane will allow you to focus on doing what you do best and that is running your business.
Our fully managed IT service offers
- Service desk 1st line support and ticketing
- 2nd & 3rd line support for your software applications and back-end infrastructure
- Management of security, availability, patch updates, data backups and recovery
- System capability reviews and needs planning
The Fully Managed Service also includes all that is offered in our System Monitoring Service, which is backed by our Intelligent Monitoring system. We will pro-actively monitor your systems in real-time.
“Do you forget to check your backups from time to time?”
Our system monitoring service offers
Our range of monitoring tools provides you with the peace of mind knowing that ONGC Systems is keeping an eye on your systems. We monitor your Servers, Workstations and Network in order to be proactive in our response to you, in order to protect your investments.
“Do you know how many critical updates are missing form your system?”
Our plans include:
- Patch Management.
- Anti-Virus Licensing and monitoring.
- Hard Disk defragmentation.
- Remote Support Agent.
- Daily, Weekly or Monthly Health reports.
For added monitoring of your servers, we also include:
- Performance Monitoring.
- Memory Utilisation Monitoring.
- CPU Usage Monitoring.
- Drive Space Monitoring.
- RAID Monitoring.
- Backup Monitoring.
- Critical Monitoring.
- Domain Blacklist Monitoring.
- Hacking Detection.
- 24×7 Alerting.
What is a Managed IT serviced provider?
Many smaller companies have limited in-house IT capabilities, so may view that a managed IT services provider offers as a way to obtain IT. expertise. Larger enterprises may also contract with managed service providers. For example, government agencies, facing budget pressure and hiring limitations, may contract with an MSP to supplement in-house IT staff. This model provides customers of all sizes the advantage of predictable IT support costs. And because MSPs take a proactive approach, they may be able to prevent IT problems from occurring and therefore from disrupting business operations.
Typical Managed IT Service Provider (MSP) customers are small and medium-sized enterprises (SME), small and medium-sized businesses (SMB) or the 5-75 user businesses.
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During the initial set up, of our new practice, ONGC was brilliant in getting the stuff here, getting it all setup, getting it installed and dealing with my constant lists. I would call Steve 2 -3 times a day and nothing was ever a big issue for them. We are now trying to work around some pretty archaic ways of doing things to achieve what we want and ONGC has been a valuable partner in helping us deliver that.BRIAN CORFF – BUSINESS DEVELOPMENT MANAGER AT KINDSIGHT
Scope Business Solutions has been involved with a number of complete medical practice setups over the past 7 years and while there is a lot involved in setting up a successful practice, Technology is a large part of it. Myself and my clients have chosen to work alongside ONGC for many of these setups due to their experience in the medical arena. ONGC has been able to provide an I.T. solution to not only meet the needs of clients but also to provide the most up to date advice on technology and cloud-based environments. The team are highly skilled and provide constant support throughout the entire process.SUE POCOCK – OWNER – SCOPE BUSINESS SOLUTIONS
We haven’t had any issues since ONGC have been looking after us, which was just over a year ago. Being a basic user of technology I find It great that the team at ONGC understands that not everyone is I.T. savvy. They explain the issue and fix the problem in “plan” language or is it “dumb it down” just so I can understand.JAN – PRACTICE MANAGER AT ADVANCED SURGICAL & SKIN CANCER