About This Case Study
Resilium had an admin-heavy process of collecting insurance premium payments. ONGC Systems provided them with a process automation solution, which reduced manual follow-ups, improved payment collection, and decreased financial risks.
The Problem: An Inefficient Collection Process
Manually collecting insurance premium payments from customers required 15-25 weekly follow-ups by each of Resilium’s 140 authorised representatives. The frequent follow-ups via email and phone created a growing list of policies to manage.
The Solution: Automated Payment Reminders
ONGC developed an automated SMS and email system to handle payment reminders. Customers would be contacted based on set timeframes for follow-ups. It was a Business Process Automation (BPA) strategy that leveraged technology to automate a complex process.
What Our Customers Say
"The system delivered a high delivery rate, seamless integration, and a user-friendly interface for Resilium’s staff to monitor and manage communications. The Debtor’s Automation now handles the heavy lifting."
The Result
The implementation of the automated system by ONGC Systems significantly reduced manual follow-ups by around 80%. Resilium saw improved efficiency, reduced financial risks, and more time for the authorised representatives to focus on other client needs.
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