GOLD COAST AND BRISBANE MANAGED I.T. SERVICES & SUPPORT
Boost Productivity & Customer Service with 3CX Phone System Pro!
Boost your company’s sales by providing superior customer service, increase staff productivity and reduce call costs with 3CX Phone System Pro! 3CX Phone System Pro adds advanced call centre features, Exchange/LDAP integration, Salesforce & Dynamics CRM support, cross office presence and better reporting to the standard edition of 3CX Phone System.
The Pro edition includes all the award-winning features of the Standard 3CX Phone System edition but also adds fantastic advanced call features that are geared to stepping up your customer service and ensuring your company stays ahead of the competition.
Advanced Call Features:
- Never miss a call! Your customers can hang up and still retain their position in the queue. They’re automatically called back when they reach the top of the queue.
- Review how long your customers waited in a queue before your employees took the call and see the amount of answered and unanswered calls.
- Improve customer service by screening calls with the Listen In, Listen In and Whisper and Barge In feature.
Massively increase your employees’ productivity by providing advanced call features such as real-time call statistics, wallboards, SLA alerts, a selection of queues and more! The Pro edition also includes seamless Microsoft Exchange Phone book and IVR integration.
3CX Phone System Pro Key Features:
- Monitor the status of queues by seeing how many callers are in the queue
- Log staff in and out of queues
- Review the time your staff logged in and out of queues
- Wallboards – Display real-time queue and call statistics directly on a monitor
- Additional queue strategies include:
- Round Robin
- Longest Waiting
- Least Talk Time
- Fewest Answered
- Hunt by Threes – Random
- Hunt by Threes – Prioritized
- Get instantly notified when callers have been in a queue beyond the set SLA time
- Meet your customer service requirements by viewing all call events
Key PBX Features:
- Integrate Microsoft Exchange 2012 Server’s Unified Messaging with 3CX Phone System for its voicemail and IVR.
- Integrate your Microsoft Exchange 2012 phone book.
- View remote 3CX installs and see the presence of your colleagues in other offices from around the world.
Upgrade to 3CX Phone System Pro Today!
3CX Phone System Pro is a license key only upgrade, meaning all you need to do is purchase the upgrade from us and reactivate 3CX Phone System. Contact us for a price on the upgrade.
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During the initial set up, of our new practice, ONGC was brilliant in getting the stuff here, getting it all setup, getting it installed and dealing with my constant lists. I would call Steve 2 -3 times a day and nothing was ever a big issue for them. We are now trying to work around some pretty archaic ways of doing things to achieve what we want and ONGC has been a valuable partner in helping us deliver that.BRIAN CORFF – BUSINESS DEVELOPMENT MANAGER AT KINDSIGHT
Scope Business Solutions has been involved with a number of complete medical practice setups over the past 7 years and while there is a lot involved in setting up a successful practice, Technology is a large part of it. Myself and my clients have chosen to work alongside ONGC for many of these setups due to their experience in the medical arena. ONGC has been able to provide an I.T. solution to not only meet the needs of clients but also to provide the most up to date advice on technology and cloud-based environments. The team are highly skilled and provide constant support throughout the entire process.SUE POCOCK – OWNER – SCOPE BUSINESS SOLUTIONS
We haven’t had any issues since ONGC have been looking after us, which was just over a year ago. Being a basic user of technology I find It great that the team at ONGC understands that not everyone is I.T. savvy. They explain the issue and fix the problem in “plan” language or is it “dumb it down” just so I can understand.JAN – PRACTICE MANAGER AT ADVANCED SURGICAL & SKIN CANCER